At Berdkaba, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help.
1. Return Window
We accept returns up to [30] days after delivery. If [30] days have passed since your delivery date, unfortunately, we cannot offer you a refund or exchange.
2. Condition of Returned Items
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. All accessories, manuals, and promotional items included in the original package must be returned.
3. Return Shipping Costs
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- Defective or Incorrect Items: If the return is due to our error (e.g., you received an incorrect or defective product), we will cover the return shipping costs.
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- Customer Remorse: If the return is due to a change of mind or customer error, the customer is responsible for paying the return shipping costs.
4. How to Initiate a Return
To start a return, please contact our support team at info@jiawan.yurongxinxikeji.com with your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
5. Refunds Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [5 to 7] business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
6. Restocking Fee
We [do not charge a restocking fee] for returns.